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Frequently Asked Questions

Can I customise the design and artwork on the merchandise?

Yes, we offer the option to customise the design and artwork on our merchandise. You can add your own logos, text, and graphics to create a personalised look.

What types of personalisation options are available for the merchandise?

We provide a range of personalisation options for our merchandise, including embroidery, screen printing, heat transfer, and more. You can choose the method that best suits your design and preferences.

How long does it typically take to receive a quote for personalised merchandise?

We strive to provide prompt service, and you can typically expect to receive a quote for personalised merchandise within 24 hours after submitting your request.

Do you offer bulk discounts for large quantity orders?

Yes, we offer bulk discounts for larger quantity orders. The specific discount rates may vary depending on the product and the order quantity, so please reach out to our team for a personalised quote.

What is the minimum order quantity for personalised merchandise?

The minimum order quantity for personalised merchandise may vary depending on the item. We have options available for both small and large orders, so feel free to contact us to discuss your specific requirements.

Can I see a sample or mock-up of the personalised merchandise before placing an order?

Absolutely! We understand the importance of seeing a sample or mock-up before placing an order. We can provide digital proofs or physical samples to give you a clear idea of how your personalised merchandise will look.

 

Are there any restrictions on the colours or sizes available for personalisation?

While we offer a wide range of colours and sizes for personalisation, there may be some limitations depending on the specific product. Our team will guide you through the available options and help you choose the best fit for your needs.

What file formats do you accept for submitting custom artwork or logos?

Although we prefer vector based files such as PDF or Ai, we can accept various file formats for custom artwork or logos, including JPEG, PNG, SVG, etc. However this is highly dependant on the product. Our team can assist you with the technical specifications and ensure a smooth submission process.

Do you offer international shipping for personalised merchandise orders?

Yes, we offer international shipping for personalised merchandise orders. Please note that shipping costs and delivery times may vary depending on the destination. Feel free to reach out to our team for more information regarding international shipping options.